Delivery Information

General Shipping Information

All orders within the UK will be delivered using Royal Mail or Parcelforce. We aim to dispatch orders the same day whenever possible, if not then orders will be dispatched the next working day. Where relevant as soon as your order is processed a tracking number will be generated and emailed to you so that you can track your order once it has been collected for delivery.

In order for us to process and deliver your order as quickly and efficiently as possible, please ensure that you enter your correct delivery address with postcode and contact telephone number. Please note that we cannot accept PO Box addresses as a valid delivery address.

Damaged Goods

In the unlikely event that your order is delivered in a damaged state, you must sign for your goods as ‘damaged’ and contact us within 3 working days. We will endeavour to meet your requirements as quickly and efficiently as possible for the return of the damaged goods and/or replacement.

If the damaged goods are not signed for as ‘damaged’, you must contact us by the next working day after delivery otherwise we cannot accept your goods as damaged and no further action can be taken.

General Delivery Terms and Conditions

Delivery shall be made to the delivery address supplied by you at the time of ordering. Any times quoted for delivery are approximate only and The Espresso Shop shall not be liable and has no influence over any delay in delivery of the products howsoever caused.

Where relevant, goods must be signed for at the delivery address by the customer, or by any other person nominated by the customer who is over 18 years of age.

In the event of non-delivery, please contact The Espresso Shop at info@theespressoshop.co.uk and the relevant action will be taken.